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3 Things To Keep In Mind When Dealing With Negativity on Social Media
by John M Perez on October 18th 2012
Video: Thomas Kurian of Oracle Discusses Customer Service Apps At Open World
by John M Perez on October 3rd 2012
Video: Wendy Lea of Get Satisfaction on Customer Service
by John M Perez on September 28th 2012
Video: Brent Leary & Denis Pombriant Discuss Dreamforce 2012 Predictions
by John M Perez on September 17th 2012
Context is everything in a mobile world
by John M Perez on September 17th 2012
Why Facebook Just Doesn’t Cut It
by John M Perez on August 29th 2012
John M Perez in The Top 10 Most Influential Experts to Follow on Customer Service
by John M Perez on July 31st 2012
7 Online Customer Service Predictions
by John M Perez on July 26th 2012
Our Forrester Wave™: How The Top 18 CRM Suite Customer Service Vendors Stack Up
by John M Perez on July 12th 2012
Navigating the Future of Customer Service – John M. Perez and Kate Leggett
by John M Perez on July 10th 2012

Recent Comments

Amber says
Great list. IKEA has begun to publish videos to aid frustrated home-furniture bu...
John M Perez says
Great post here!...
The Customer Care Corner says
This is a very interesting concept. If companies aren't doing so already, they ...
contact centre says
Sounds great. I'd be really interested in the social media presentation as I thi...
CIndy Jones says
I cannot sign up to become a member, it keeps asking me to answer the question a...

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