Save yourself hours of time and analysis by using this Microsoft Excel template to build the business case for Live Chat For Customer Service. Includes dynamic graphs to include in your Powerpoint presentations.
The Business Problem:
Many call center managers and Directors are still unaware of whether Live Chat for Customer Support is good for their business. This calculator will enable you to come up with the business case and data points to help articulate the value of implementing Live Chat for Customer Support on your website. In addition to the productivity benefits, Forrester Research indicated in their North American Technographics survey that Online consumers are more satisfied with Live Chat than Email, IVR, and Web Self Service indicating that it drives up customer satisfaction and keeps customers loyalty.
Excel Template Screenshots: