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Channel Mix Calculator - Calculate Savings for Call Avoidance & Call Deflection

Screen Shot 2013-10-25 at 3.31.11 PMAre you interested in identifying the cost savings and benefits of deflecting your contact centre support calls to lower cost channels?  Use this calculator to identify the benefits and value associated with supporting customers over lower cost channels like Web Self Service, Live Chat, Email, and Social Media.  This will help you to build a More Info »
Price: $2.50

Excel Template: Social Customer Service Business Value & Return on Investment

summary socialAre you interested in supporting your customers over social media but want to justify the effort or expense associated with doing so?  Use this calculator to identify the benefits and value associated with supporting customers over social media and get a financial value to build a business case for supporting customers over social. This calculator More Info »
Price: $2.00

Customer Service in The Cloud Premium Membership

premium_memberCustomer Service in The Cloud Premium Membership Benefit Overview As a Customer Service in the Cloud Premium member you get full access to our site including access to our premium content, digital download store, and access to our privately sponsored virtual events.  This membership level is great for the Customer Service professional who wants to More Info »
Price: $60.00$50.00

Excel Template: Estimate Online Sales using Live Chat

proactive_chat_inviteLive chat has been proven extremely effective for increasing online sales and improving customer satisfaction. Thousands of businesses have reaped the benefits of live chat on their websites. This calculator in Excel format will enable you to estimate online sales when rolling out Live Chat. By entering web analytics data on your web page trends More Info »
Price: $3.50$2.00

Excel Template: Calculate the Value of SEO on Your Knowledge Base

SEO-Tutorial-Search-Engine-OptimalizationThe Business Problem: A study conducted last year by RightNow Technologies (The RightNow Multichannel Benchmark Report) indicated that RightNow's customers typically experience between 10 - 30% of their visits to their Online Support Pages are from 3rd Party Search engines like Google.  Simply put, the more answers from your knowledge base related to your product appear on More Info »
Price: $2.00$1.00

Excel Template: Live Chat for Customer Support Benefit Calculator

proactive_chat_inviteProduct Description: Save yourself hours of time and analysis by using this Microsoft Excel template to build the business case for Live Chat For Customer Service. Includes dynamic graphs to include in your Powerpoint presentations. The Business Problem: Many call center managers and Directors are still unaware of whether Live Chat for Customer Support is More Info »
Price: $3.50$1.50

Excel Template: SEO Value Calculator for Online Customer Service

Seo-blocksProduct Description: This digital excel template will help you calculate the value of Search Engine Optimization on your Online Customer Service pages.  It is useful for articulating investments in SEO as a means to drive down costs into the call center by improving the visibility to knowledge base answers in your knowledge base. Why Use More Info »
Price: $2.00$1.00

Instant Video: Social Media Marketing for Business Professionals

social mediaSocial Media for Business Marketing and How a Business Professional uses them with Successful results. What major benefits you see from social media today?, How Are financial institutions using social media?, How is Social Media affecting Credit Decisions or Scores? Hosted by Anthony Kovic Network. Directed by: Ch7Live Runtime: 1 hour 6 minutes Release More Info »
Price: $1.99

DVD: ABC News 20/20 Customer Service and the Internet

abc-news-20-customer-service-internet-dvd-cover-artMany people believe that big companies and lousy customer telephone service go hand-in-hand. But as ABC News reports, getting ignored by such companies and feeling helpless might just be a thing of the past, thanks to the internet. A Comcast customer was surprised when the repairman that came to his house to fix his cable More Info »
Price: $1.99

Instant Video: Delivering Exceptional Customer Service by Richard Mulvey

delivering exceptional serviceHaving satisfied customers is no longer enough. Today we need to create "Raving Fans" if we are truly going to excel. In this video Richard Mulvey (The International Sales Guru) will explain how to improve the level of customer service throughout your company Video Preview. Click Link Below To Download From Amazon
Price: $1.99