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Featured Categories

  • IBM’s Watson Is Now a Customer Service Agent
    by John M Perez on May 23rd 2013
  • 3 Things To Keep In Mind When Dealing With Negativity on Social Media
    by John M Perez on October 18th 2012
  • Video: Thomas Kurian of Oracle Discusses Customer Service Apps At Open World
    by John M Perez on October 3rd 2012
  • Video: Wendy Lea of Get Satisfaction on Customer Service
    by John M Perez on September 28th 2012
  • Video: Brent Leary & Denis Pombriant Discuss Dreamforce 2012 Predictions
    by John M Perez on September 17th 2012
  • Context is everything in a mobile world
    by John M Perez on September 17th 2012
  • Why Facebook Just Doesn’t Cut It
    by John M Perez on August 29th 2012
  • John M Perez in The Top 10 Most Influential Experts to Follow on Customer Service
    by John M Perez on July 31st 2012
  • 7 Online Customer Service Predictions
    by John M Perez on July 26th 2012
  • Our Forrester Wave™: How The Top 18 CRM Suite Customer Service Vendors Stack Up
    by John M Perez on July 12th 2012

Recent Comments

  • Amber says
    Great list. IKEA has begun to publish videos to aid frustrated home-furniture bu...
  • Avatar of John M Perez
    John M Perez says
    Great post here!...
  • The Customer Care Corner says
    This is a very interesting concept. If companies aren't doing so already, they ...
  • contact centre says
    Sounds great. I'd be really interested in the social media presentation as I thi...
  • Avatar of cindyjones
    CIndy Jones says
    I cannot sign up to become a member, it keeps asking me to answer the question a...
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