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29 August, 2012
Published by John M Perez in Blog, General, Infographics
Social networks have been hailed by many enthusiastic social media marketers as the holy grail of customer acquisition, retention, and revenue growth. But there is a gap between how consumers want to engage with companies on social media, and how those companies are using these social networks. Consumers need more than just a platform where [...]
10 May, 2012
Published by John M Perez in Blog, Infographics
26 April, 2012
Published by John M Perez in Infographics
26 April, 2012
Published by John M Perez in Infographics
A great info graphic on Customer Empowerment.
26 April, 2012
Published by John M Perez in Blog, Infographics
20 April, 2012
Published by John M Perez in Blog, Infographics
19 April, 2012
Published by John M Perez in Infographics
When customers have a bad service experience, they don’t just get mad, most of the time they try to get even. A recent survey by ClickFox took a close look at what the repercussions are of a bad customer service experience. While 52 percent of disgruntled customers spout off to family and friends, an even [...]
11 April, 2012
Published by John M Perez in Blog, Infographics
A great inforgraphic by Clickfox released this week. Some key data points as follows: Twenty percent of respondents singled out Apple as the brand they can’t live without, with Coca-Cola, Google and Amazon also topping the list. Additionally, consumers indicated that they are most loyal to food and beverage companies (58 percent) and technology and [...]
23 March, 2012
Published by John M Perez in Infographics
Australian customers overwhelmingly preferred self-service to human interaction, according to a recent study by the firm Galaxy Omnibus in Australia. In fact, 76 percent of those interviews said they’d rather be empowered to solve their own problems. What was more interesting was the comparison between Baby Boomers and Generation Y. Of the Baby Boomers, 73 [...]
16 March, 2012
Published by John M Perez in Blog, Contact Center, Infographics, Social CRM Solutions
An excellent info graphic released today by Our Social Times. Some key data points from the study are: 15 percent of 16-24 year olds prefer to interact with customer service on social media instead of any other method? 71 percent say that the first thing they do when they have a problem with a product [...]
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Recent Comments
Great list. IKEA has begun to publish videos to aid frustrated home-furniture bu...
Great post here!...
This is a very interesting concept. If companies aren't doing so already, they ...
Sounds great. I'd be really interested in the social media presentation as I thi...
I cannot sign up to become a member, it keeps asking me to answer the question a...