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I am excited to announce that I will be representing RightNow/Oracle and speaking about our Customer Experience solution at the SOCAP 2012 Customer Experience Symposium on April 22nd through the 25th, 2012 in Baltimore Maryland.  A special thanks to the Oracle/RightNow Marketing team for making it all happen.  To sign up or join, goto their site at SOCAP […]

I am excited to announce that I will be representing RightNow/Oracle and speaking among a panel of great thought leaders at the eCRM Events Virtual Conference on March 21st through the 22nd.  A special thanks to Lara Valverde, and Courtney Wiley for making it all happen.  To sign up or join, goto their site at eCRM Events Multichannel […]

A new premiere of Customer (Dis)Service premieres this Thursday January 5th, 2011 on CNBC.  Customer DIS SERVICE takes viewers right to the heart of the new global battlefield, where the customer and the corporation are at war. Mass consumption is at an all-time high and customers have more options than ever before, raising consumer expectations […]

We have partnered with our friends at the The PenSpot.Com to give our readers and followers an opportunity to get a Customized Executive pen with your name or company logo on it.  A $15 dollar value!  To be eligible, be sure to Like Us on Facebook, and Like our Promotional Pen Post so that we know […]

This year I had the opportunity to attend the 2011 Business Cloud Summit thanks to RightNow Technologies and the excellent Marketing & PR team over in Europe. The event kicked off Monday (December 5th, 2011). Whilst I was attending the event I was interviewed by Neil Davey of MyCustomer.Com as part of a live stream video interview […]

This year I had the opportunity to attend the 2011 Business Cloud Summit thanks to RightNow Technologies and the excellent Marketing & PR team over in Europe. The event kicked off Monday (December 5th, 2011). Whilst I was attending the event I was interviewed by Neil Davey of MyCustomer.Com as part of a live stream video interview […]

I am proud to announce that I will be representing RightNow Technologies  at the 2011 Business Cloud Summit in London.  A special thanks to Susan Holmes, Farrah Artwell, Krista Burnett, and Selin Aydogan of the RightNow Marketing & PR team for the invite.  The event will take have 3 distinct streams on the agenda for those […]

I am proud to announce that I will be representing RightNow Technologies and presenting at the Customer Experience Exchange in Berlin Germany which is being organized by IQPC.  A special thanks to John Kembel (VP of Social Practice Management) and John Quaglietta (Director of Customer Experience Strategy Consulting) who allowed me to attend the event after some […]

This year I will not have the opportunity to attend the RightNow Summit, but I highly encourage anyone who is in the Customer Experience Industry to attend.  Here are my top 3 reasons why I think you should attend this year and every year going forward. #1 – Great People & Expertise – I attended […]

I am proud to announce that I will be representing RightNow Technologies at the United Kingdom Call Centre and Customer Management Expo on October 11th, through October 12th.  I will be personally at the RightNow Booth speaking to customers and prospects about their Customer Experience challenges, and discussing best practices for servicing customers across the […]

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