In the last two weeks I have spoken to alot of small to large size companies on their Online Customer Service strategy for supporting their customers. Whether it was at the UK CC Expo, or here in the states – I heard lots of companies discuss the best channels for support for their companies. Many [...]
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John M Perez says
Great post here!...
The Customer Care Corner says
This is a very interesting concept. If companies aren't doing so already, they ...