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Archives for Customer Experience Best Practices

8 Ways to Offer Better Customer Service on FacebookThe Customer Experience Series is presented by Webtrends , helping brands acquire, engage, nurture and optimize Facebook fans. Get the Social Media Marketing Playbook, a guide for maximizing returns. Download now . Customers know that the squeaky wheel gets the grease, and web-savvy customers know that Facebook […]

Customer Service Emerges As 2012 Priority For RetailersAlready this year, more than 50 online retailers have rushed to display the STELLAService seal. New York, NY (PRWEB) March 12, 2012 Customer service has emerged as a top priority for retailers in 2012. via Sfgate

Here is a classic read that is extremely relevant for organizations trying to improve their online web self service experience. The white paper is from the RightNow Technologies Center of Excellence, and it is based on 10 Best Practices and Supporting detail is included for your reference. A great reference for all. User experience best_practices_for_wss […]

I am currently working with a client on identifying the top Email trends in the industry for Sales, Service, and Marketing. This report talks about the evolution of email to mobile devices, social networking and several other factors. Some key highlights from the study are as follows: Web Email – 45% of Web Mobile Use […]

Gartner Analysts predict that by 2015, more than 50% of organizations will gamify their innovation processes.  By 2014, a gamified service for consumer goods marketing and customer retention will become as important as Facebook, eBay or Amazon, and more than 70% of Global 2000 organizations will have at least one gamified application.  Self Service is […]

Every year as it comes to an end, I see and hear the same NOISE from companies in the Service Industry: “It’s a new year, we are going to improve our Customers Experience & Increase Customer Satisfaction by 10%.. Out with the old in with the new.. Blah blah”.. But on January 2nd 2012, a […]

This week Microsoft and RightNow Technologies revealed their vision behind what the future of technology holds by creating mini documentaries highlighting consumer to technology interactions in every day life. How far away are we from these visions? Microsoft Future of Customer Experience RightNow Technologies Future of Customer Experience

In the last two weeks I have spoken to alot of small to large size companies on their Online Customer Service strategy for supporting their customers. Whether it was at the UK CC Expo, or here in the states – I heard lots of companies discuss the best channels for support for their companies.  Many […]

Great Customer Service Means Never Having To Say You’re SorryOne of the biggest myths of customer service is that companies simply need to listen to customer complaints and then fix them. Most executives believe that every company needs to react quickly to concerns since there will “always be problems.” The common advice they give their […]

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