A new study conducted by a software company called Conversocial reviewed online responses to consumer Facebook complaints across Retail brands, and not so surprisingly they found less than stellar results. The 5 day study, revealed those companies that lead in supporting customers on Facebook vs. the laggards who are ignoring customers on Facebook. Here are […]
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John M Perez says
Great post here!...
The Customer Care Corner says
This is a very interesting concept. If companies aren't doing so already, they ...