Great interview with the CEO of Get Satisfaction Wendy Lea. I had a chance to speak to members of her team, and she has a great group of employees. Wendy speaks about customer and company transparency in service and how organizations need to be social in their strategy for customer service. Check out her website at WendyLea.Com

Free 20 Page Preview of the eBook CX in The Cloud

Download a free preview of “Customer Experience in The Cloud”.  The Online Customer Service playbook for implementing online customer service strategy, benchmarking, and KPI identification.