It’s been a long two weeks on the road, and as I land back in my home town of New York, I was delighted to a great surprise.  On my way from my flight to get my luggage, I get a tweet from the folks over at GetApp.Com.  They indicated that I made their list of the Top 10 Most Influential Experts on Customer Service to Follow.  It is an honor to make the list of some of the most influential experts in our industry.  Below are the Top 10 who made the list: