When customers have a bad service experience, they don’t just get mad, most of the time they try to get even. A recent survey by ClickFox took a close look at what the repercussions are of a bad customer service experience. While 52 percent of disgruntled customers spout off to family and friends, an even more astounding 32 percent altogether will stop doing business with the company that wronged them. And when customers take to social media to air their ire, more than 60 percent of consumers are influenced by these detrimental comments.

Free 20 Page Preview of the eBook CX in The Cloud

Download a free preview of “Customer Experience in The Cloud”.  The Online Customer Service playbook for implementing online customer service strategy, benchmarking, and KPI identification.