I am excited to announce that I will be representing RightNow/Oracle and speaking among a panel of great thought leaders at the eCRM Events Virtual Conference on March 21st through the 22nd.  A special thanks to Lara Valverde, and Courtney Wiley for making it all happen.  To sign up or join, goto their site at eCRM Events Multichannel Conference.  Some excellent thought leaders will be in attendance, and the topics are extremely interesting.  Here is a sample of the agenda:

  • Keynote: Meeting the Multi-Channel Customer on His Terms
    Presented By: Don Van Doren & Elaine Cascio, Vanguard Communications
  • A Tale of Two Phone Calls
    Presented by: Joe Alwan, AVOKE/BBN Technologies
  • A Blueprint for Your Social Media Journey
    Presented by: Dr. Natalie Petouhoff, Chief Strategist for Social Media, Digital Communications, & ROI
  • How to Unify Voice of the Customer across All Contact Channels to Maximize Contact Center Effectiveness and Customer Experiences
    Presented by:UTOPY
  • What is Mobile Care – And Why Should you Care?
    Presented by: Sheryl Kingstone, Yankee Group
  • Creating The Intuitive Self-Service Experience
    Presented by: Patrick Nguyen, [24]7
  • Power of Collaboration in Customer Engagement
    Presented by Jane Hendricks, Senior Product Marketing Manager, Aspect Software
  • 60 Ideas in 90 Minutes
    Presented by: Vanguard Communications

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