Welcome to Customer Service In The Cloud

An online community of Customer Experience Professionals. Sign-up here ยป

Already a member?

Remember Me

John M Perez voted 2014 top Expert to follow in Customer Service

ui

Thanks to the folks over at GetApp.Com for including me in this years Top 2014 Customer Service Experts to follow on Twitter.  Every month I visit contact centers and customers ...

What Jimmy Kimmel reminds us about knowledge management

One of the most profound short term needs in government is for a modern knowledge management system. Why start with Jimmy Kimmel? Those of you familiar with the US comedian ...

5 Songs to Improve Your Customer’s IVR Experience

It's 2012, and if your IVR hold music is lame then get with the program and start implementing some recent tunes that will put your customers in a good mood ...

Did you miss Oracle Open World 2013? Replay the Sessions right here!

If you missed Oracle Open World this year, you can certainly catch up by watching these critical sessions. If you have the Cisco Webex client installed on your Oracle Service Vision ...

Consistently Good Customer Service Has Knowledge at Its Core

According to a NICE 2012 Consumer Channel Preference Survey, consumers on are now using six different channels on average to contact service providers, and 86% say that they are communicating ...

Marc Benioff Discusses Being a Lasting Legacy

ui

Great but awkward interview with Salesforce CEO Marc Benioff with Michael Arrington. Marc speaks on Bill Gates, Larry Ellison, and Steve Jobs in a humbling way. ...

Survey: Many Contact Centers Not Testing Their Solutions – Business 2 Community

Survey: Many Contact Centers Not Testing Their Solutions - Business 2 Community. ...

Which Industry has the Best Customer Service on Facebook? [Infographic]

ui

Which Industry has the Best Customer Service on Facebook? . ...

Search

 

Download Our Mobile App

Recent Products

Excel Template: SEO Value Calculator for Online Customer Service

Seo-blocks
Seo-blocks
Price: $2.00$1.00Buy Now »
by John M Perez

Book: Award Winning Customer Service

awardwinning
awardwinning
Price: $3.40Buy Now »
by John M Perez

Excel Template: Co Browse Benefit Calculator

cobrowse-650
cobrowse-650
Price: $2.50$1.00Buy Now »
by John M Perez

Channel Mix Calculator - Calculate Savings for Call Avoidance & Call Deflection

Screen Shot 2013-10-25 at 3.31.11 PM
Screen Shot 2013-10-25 at 3.31.11 PM
Price: $2.50Buy Now »
by John M Perez

Join Us on Facebook