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What Jimmy Kimmel reminds us about knowledge management

One of the most profound short term needs in government is for a modern knowledge management system. Why start with Jimmy Kimmel? Those of you familiar with the US comedian ...

5 Songs to Improve Your Customer’s IVR Experience

It's 2012, and if your IVR hold music is lame then get with the program and start implementing some recent tunes that will put your customers in a good mood ...

Did you miss Oracle Open World 2013? Replay the Sessions right here!

If you missed Oracle Open World this year, you can certainly catch up by watching these critical sessions. If you have the Cisco Webex client installed on your Oracle Service Vision ...

Consistently Good Customer Service Has Knowledge at Its Core

According to a NICE 2012 Consumer Channel Preference Survey, consumers on are now using six different channels on average to contact service providers, and 86% say that they are communicating ...

Marc Benioff Discusses Being a Lasting Legacy


Great but awkward interview with Salesforce CEO Marc Benioff with Michael Arrington. Marc speaks on Bill Gates, Larry Ellison, and Steve Jobs in a humbling way. ...

Survey: Many Contact Centers Not Testing Their Solutions – Business 2 Community

Survey: Many Contact Centers Not Testing Their Solutions - Business 2 Community. ...

Which Industry has the Best Customer Service on Facebook? [Infographic]


Which Industry has the Best Customer Service on Facebook? . ...

Why Businesses Buy Customer Service Software [Infographic] – Business 2 Community


Software Advice, a free resource for top customer service systems, recently partnered with Salesforce Desk.com to find the top reasons companies buy or replace customer service software and the features ...



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Excel Template: Net Promoter Score Calculator

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NPS Screenshot
Product Description: Automatically and easily calculate net promoter score for your business using this easy to use excel template with dynamic bar graphs for your power point presentations. The concept of the Net Promoter Survey (NPS) is drawing attention in companies/organizations that want to ensure that they have a good pulse on what their customers & clients More Info »
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Instant Video: Delivering Exceptional Customer Service by Richard Mulvey

delivering exceptional service
delivering exceptional service
Having satisfied customers is no longer enough. Today we need to create "Raving Fans" if we are truly going to excel. In this video Richard Mulvey (The International Sales Guru) will explain how to improve the level of customer service throughout your company Video Preview. Click Link Below To Download From Amazon
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by John M Perez

Excel Template: Estimate Online Sales using Live Chat

Live chat has been proven extremely effective for increasing online sales and improving customer satisfaction. Thousands of businesses have reaped the benefits of live chat on their websites. This calculator in Excel format will enable you to estimate online sales when rolling out Live Chat. By entering web analytics data on your web page trends More Info »
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by John M Perez

Customer Service in The Cloud Premium Membership

Customer Service in The Cloud Premium Membership Benefit Overview As a Customer Service in the Cloud Premium member you get full access to our site including access to our premium content, digital download store, and access to our privately sponsored virtual events.  This membership level is great for the Customer Service professional who wants to More Info »
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