2012 Gartner Magic Quadrant for the Contact Center
This article was reposted from Gartners Website. Market Definition/Description The customer service contact center refers to a logical set of technologies and processes that are engineered to support the customer, regardless of ...
Infographic: What Do Customers Hate Most about Customer Service
When customers have a bad service experience, they don’t just get mad, most of the time they try to get even. A recent survey by ClickFox took a close look ...
8 Ways to Offer Better Customer Service on Facebook
8 Ways to Offer Better Customer Service on FacebookThe Customer Experience Series is presented by Webtrends , helping brands acquire, engage, nurture and optimize Facebook fans. Get the Social Media ...
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