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What Jimmy Kimmel reminds us about knowledge management

One of the most profound short term needs in government is for a modern knowledge management system. Why start with Jimmy Kimmel? Those of you familiar with the US comedian ...

5 Songs to Improve Your Customer’s IVR Experience

It's 2012, and if your IVR hold music is lame then get with the program and start implementing some recent tunes that will put your customers in a good mood ...

Did you miss Oracle Open World 2013? Replay the Sessions right here!

If you missed Oracle Open World this year, you can certainly catch up by watching these critical sessions. If you have the Cisco Webex client installed on your Oracle Service Vision ...

Consistently Good Customer Service Has Knowledge at Its Core

According to a NICE 2012 Consumer Channel Preference Survey, consumers on are now using six different channels on average to contact service providers, and 86% say that they are communicating ...

Marc Benioff Discusses Being a Lasting Legacy

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Great but awkward interview with Salesforce CEO Marc Benioff with Michael Arrington. Marc speaks on Bill Gates, Larry Ellison, and Steve Jobs in a humbling way. ...

Survey: Many Contact Centers Not Testing Their Solutions – Business 2 Community

Survey: Many Contact Centers Not Testing Their Solutions - Business 2 Community. ...

Which Industry has the Best Customer Service on Facebook? [Infographic]

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Which Industry has the Best Customer Service on Facebook? . ...

Why Businesses Buy Customer Service Software [Infographic] – Business 2 Community

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Software Advice, a free resource for top customer service systems, recently partnered with Salesforce Desk.com to find the top reasons companies buy or replace customer service software and the features ...

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Customer Service in The Cloud Premium Membership

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Customer Service in The Cloud Premium Membership Benefit Overview As a Customer Service in the Cloud Premium member you get full access to our site including access to our premium content, digital download store, and access to our privately sponsored virtual events. ┬áThis membership level is great for the Customer Service professional who wants to More Info »
Price: $60.00$50.00
by John M Perez

DVD: ABC News 20/20 Customer Service and the Internet

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abc-news-20-customer-service-internet-dvd-cover-art
Many people believe that big companies and lousy customer telephone service go hand-in-hand. But as ABC News reports, getting ignored by such companies and feeling helpless might just be a thing of the past, thanks to the internet. A Comcast customer was surprised when the repairman that came to his house to fix his cable More Info »
Price: $1.99
by John M Perez

Book: Award Winning Customer Service

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awardwinning
Click on Amazon Link To PurchaseDelivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions More Info »
Price: $3.40
by John M Perez

Instant Video: Delivering Exceptional Customer Service by Richard Mulvey

delivering exceptional service
delivering exceptional service
Having satisfied customers is no longer enough. Today we need to create "Raving Fans" if we are truly going to excel. In this video Richard Mulvey (The International Sales Guru) will explain how to improve the level of customer service throughout your company Video Preview. Click Link Below To Download From Amazon
Price: $1.99
by John M Perez

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