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What Jimmy Kimmel reminds us about knowledge management

One of the most profound short term needs in government is for a modern knowledge management system. Why start with Jimmy Kimmel? Those of you familiar with the US comedian ...

5 Songs to Improve Your Customer’s IVR Experience

It's 2012, and if your IVR hold music is lame then get with the program and start implementing some recent tunes that will put your customers in a good mood ...

Did you miss Oracle Open World 2013? Replay the Sessions right here!

If you missed Oracle Open World this year, you can certainly catch up by watching these critical sessions. If you have the Cisco Webex client installed on your Oracle Service Vision ...

Consistently Good Customer Service Has Knowledge at Its Core

According to a NICE 2012 Consumer Channel Preference Survey, consumers on are now using six different channels on average to contact service providers, and 86% say that they are communicating ...

Marc Benioff Discusses Being a Lasting Legacy

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Great but awkward interview with Salesforce CEO Marc Benioff with Michael Arrington. Marc speaks on Bill Gates, Larry Ellison, and Steve Jobs in a humbling way. ...

Survey: Many Contact Centers Not Testing Their Solutions – Business 2 Community

Survey: Many Contact Centers Not Testing Their Solutions - Business 2 Community. ...

Which Industry has the Best Customer Service on Facebook? [Infographic]

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Which Industry has the Best Customer Service on Facebook? . ...

Why Businesses Buy Customer Service Software [Infographic] – Business 2 Community

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Software Advice, a free resource for top customer service systems, recently partnered with Salesforce Desk.com to find the top reasons companies buy or replace customer service software and the features ...

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Instant Video: Social Media Marketing for Business Professionals

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social media
Social Media for Business Marketing and How a Business Professional uses them with Successful results. What major benefits you see from social media today?, How Are financial institutions using social media?, How is Social Media affecting Credit Decisions or Scores? Hosted by Anthony Kovic Ch7Live.com Network. Directed by: Ch7Live Runtime: 1 hour 6 minutes Release More Info »
Price: $1.99
by John M Perez

Excel Template: SEO Value Calculator for Online Customer Service

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Seo-blocks
Product Description: This digital excel template will help you calculate the value of Search Engine Optimization on your Online Customer Service pages.  It is useful for articulating investments in SEO as a means to drive down costs into the call center by improving the visibility to knowledge base answers in your knowledge base. Why Use More Info »
Price: $2.00$1.00
by John M Perez

Excel Template: Estimate Online Sales using Live Chat

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proactive_chat_invite
Live chat has been proven extremely effective for increasing online sales and improving customer satisfaction. Thousands of businesses have reaped the benefits of live chat on their websites. This calculator in Excel format will enable you to estimate online sales when rolling out Live Chat. By entering web analytics data on your web page trends More Info »
Price: $3.50$2.00
by John M Perez

Excel Template: Calculate the Value of SEO on Your Knowledge Base

SEO-Tutorial-Search-Engine-Optimalization
SEO-Tutorial-Search-Engine-Optimalization
The Business Problem: A study conducted last year by RightNow Technologies (The RightNow Multichannel Benchmark Report) indicated that RightNow's customers typically experience between 10 - 30% of their visits to their Online Support Pages are from 3rd Party Search engines like Google.  Simply put, the more answers from your knowledge base related to your product appear on More Info »
Price: $2.00$1.00
by John M Perez

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